Code of Conduct

Our team are required to follow the Proterior code of conduct at all times. This ensure's we continue to provide the best possible service to all our clients.

  • To display a polite and professional attitude at all times

  • To arrive on site promptly at the agreed time

  • To show courtesy, integrity and honesty at all times

  • To give immediate notification of any expected delay in arrival

  • To ensure that specific customer requirements are fully understood

  • To work efficiently in a planned, methodical manner, ensuring any disruption is effectively minimised

  • To ensure adequate measures are taken to protect fixtures and fittings.

  • To comply fully with health & safety regulations

  • To handle any customer dissatisfaction in a courteous, respectful and objective manner.

  • To provide all customers with the opportunity to comment on the quality of service received.