Feedback & Complaints
World class customer service is the driving force of Proterior's success.
Everything we do is based on providing the best customer service possible as we strive to be the "Go to provider" for all your property maintenance needs.
All our trades people are vetted, DBS Checked (formally CRB), Fully Insured and registered with the HMRC.
We employ a very strict complaints procedure and will take all the necessary steps to ensure all feedback, good and bad is followed through and will keep you notified of the out come.
Problem with the work carried out or customer service received?
Wherever possible, please raise your complaint on the spot with the person who has dealt with you.
If this is not possible please call the tradesperson directly who will be more than happy to rectify any issues you may have.
Already spoken to the tradesperson or believe they are in breach of our Code of Conduct and are unable to resolve the issue directly with them, then we want to hear about it!
You can contact our Head Office on 0800 612 6780
We will acknowledge receipt of the complaint and ensure that your complaint is dealt with appropriately.
Wherever possible, we will investigate and send you a full reply within 20 working days of receipt of your complaint. If this is not possible, we will explain why.