Intruder Alarm Services Terms & Conditions

Handyman Terms & Conditions


Between you (‘the customer’) and Proterior Ltd



1.1 The installed Alarm System is designed to reduce the risk of loss or damage to your premises so far as this can be done by the use of this type of equipment. However, we do not guarantee that the system cannot be removed, tampered with or made to stop working by you or any unauthorised person. Should this happen, Proterior Ltd are not responsible for any losses you may suffer directly or indirectly.




2.1 Payment is by cash, bank transfer, cheque or debit/credit card. The following payment cards are accepted: Visa, MasterCard, Maestro, Delta, Electron or Solo. Card payments will incure a 3% charge.




3.1 All quotes are valid for a period of 90 days.


3.2 The quoted costs may be revised if:


(a) You require the work to be carried out more urgently than agreed.

(b) You change the specification.

(c) Your premises are in some way unsuitable for the equipment and this was not apparent during the course of the telephone/e-mail conversation or there are circumstances which we should have been made aware of.

(d) any other special circumstances that arise and we were not made aware of in writing when supplying our original quotation arose. This includes:


Re-visits of the installer/technicians/engineer for reconfiguration of the system.

The installation work is outside the working hours of 9.00am – 6.00pm Monday Friday, except statutory holidays. Requests made by the customer to install outside these working hours will incur additional charges.


Engineers are asked to work outside standard practices of installations. Unless stated on the Works Schedule or we were made aware in writing when supplying our original quotation. 


Installs should be carried out in easily accessible areas without the need for additional labour work. This includes:

Underground cabling

Electrical Modifications


Building work

Removal of floor boards, Carpet lifting/laying

Erecting poles

Steel trunking/capping

Exceptionally high ceilings

Drilling through walls

Running cable external or to a different room, this applies to the telecommunication function and the mains power that is required.


The above will incur additional charges as agreed by the company representatives if required.




4.1 Our ‘Intruder Alarm package’ prices quoted on this site are for installations within 10 miles of DY6. Prices are available on application for locations outside of this area.


4.2 The company will endeavour to deliver and/or complete security systems as soon after receipt of an order as possible but cannot accept any responsibility or liability whatsoever for any claim arising in connection with any delay in delivery or completion howsoever caused.


4.3 You agree to give us and our workers full access to your premises to survey, measure, install, test and service the equipment. You also agree to provide an adequate electricity supply for the equipment to operate correctly. If our work is interrupted or delayed because of a problem with access, or the electricity supply is inadequate, we may make an additional charge. We are not liable if completion is delayed due to circumstances beyond our control. By signing the contract with us, you guarantee that you have full authority to allow the installation and no other consent is needed.




5.1 The equipment installed belongs to the company until the work is complete and paid for in full by you. If you do not pay the balance of the installation charge immediately upon completion of the work by our service engineer, we have the right to remove the equipment from your premises without notice. 


5.2 To ensure consistency of installation, quality and service our engineers will perform pre and post installation checks on the equipment and will photograph completed installations.


5.3 We will provide full training on completion of installation.




6.1 The customer must notify us immediately of a fault occurring with the security system and we will repair such fault as soon as possible after receiving notification.


6.2 We guarantee that we will repair faults in the installed system free of charge within 12 months from the installation date. This guarantee does not apply to matters stated in condition 6.3.


6.3 The guarantee does not apply if we believe or have reason to suspect that changes have been made to a system/products supplied by our company or to faults caused by the following:


Incorrect adjustment or positioning by you or others of any part of the system.

Consumable items of all kinds failing. Consumables are items with a finite life such as lamps and batteries.

Work carried out by police, fire or other authorities, or by any telecommunication agency or other party.




If we are unable to configure the Telecommunication function on the day of the scheduled installation due to no telephone line being present or being faulty, the company cannot be held liable. We will be unable to set this functionality up and additonal charges may apply to revist.


The company is unable to reslove issues or install any new telephone lines, this work will need to be carried out by you telephone line provider.


The Standard package (£250) is based on simple acces to the telephone line to enable the telecommunication functions. Any work such as running cables externaly or to a different room will incure extra costs.




8.1 The company shall not be liable for the costs of any work, repairs or replacement of equipment which results from fire, electrical power surge, storm, flood, accident, neglect, misuse or malicious damage.


8.2 The company does not warrant or represent that that the operation of the installation will be uninterrupted or error free. We provide the system to assist in the security of the customers premises but does not thereby warrant the security of the property, the customer or the contents therein.


8.3 The company does not act and shall not be deemed to act as an insurer of the customers property or contents contained therein and give no warranty that by virtue of the installation of the system, the property or contents contained therein are completely secure or inviolable.


8.4 The company shall have no liability in contract for any loss suffered and in particular, we do not accept any liability whatsoever for any consequential loss or damage (including loss of earnings or profits) which may arise from any malfunction or defect of the system.


8.5 The terms and conditions given in this contract do not affect your rights under the Sale of Goods Act or Unfair Contract Terms Act.




Proterior Ltd shall not be liable to the customer or deemed to be in breach of Contract by reason of any delay in performing, or any failure to perform, any obligations in relation to the equipment, provided that the delay or failure was due to any cause beyond reasonable control of Proterior Ltd. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond reasonable control of Proterior Ltd: Act of God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of Proterior Ltd or of a third party); difficulties in obtaining raw materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.




This contract is governed by the laws of England and Wales, Scotland or Northern Ireland as the case may be and each party submits to the jurisdiction of the Courts thereof.